The Toner Company takes pride in the simplicity of its billing system. With our risk-free guarantee, and 30-day net billing policy, you never pay for toner before receiving it and that we know you are completely satisfied with your purchase.

Within one (1) week of delivery of your order, TTC will invoice your office via e-mail or snail-mail, whichever you choose at the time your account is created. As we are strong proponents minimizing our carbon footprint and the amount of waste we contribute to the world's landfills, TTC always encourages its customers to opt for electronic billing. It's fast and convenient, and best of all, it's the right thing to do for our environment.

Please carefully review your invoice and tender payment within 30 days of receipt of your goods in the form of a company or bank, drawn from a United States financial institution only, to "The Toner Company." Kindly write your P.O. number on and include a copy of your invoice with your check. Our billing address is:

    THE TONER COMPANY
    20533 Biscayne Boulevard
    Suite 510
    Aventura, Florida 33180

You may also submit payment via credit card by calling our office manager, Lisa Decker, at: 1.866.618.6637, extension 308.

TTC wants to ensure that you are completely satisfied with our level of service at all stages and at all phases. If you are not happy with any product you order from us, we only ask that you return it promptly so we may adjust your invoice accordingly. We'll even take care of the return shipping costs in the event of a manufacturing defect.

From time to time, a defective toner cartridge will be manufactured. While this accounts for less than one (1) percent of all products we sell, it is a part of our business. We will never bill you for a product that falls short of your expectations. Simply call us and we will rush a new toner cartridge to your office or deduct the cost of that item from your invoice.

In event that any of your contact information changes, such as physical address, telephone or facscimile number, and e-mail address, please inform us of those updates in a timely fashion to prevent delays in receipt of future invoices. That will ensure your ability to continue purchasing imaging supplies uninterrupted at the world's lowest prices from TTC.

TTC invoices its customers on a per-order basis, not at the end of every week or month. Every invoice should contain your P.O. number, a description of the products that were shipped, an itemized cost for each item, all applicable sales tax(es), if applicable, and a total amount due. If any information is missing, incomplete, or inaccurate, please contact us immediately and we will make the necessary corrections. We will calculate the appropriate sales tax for the county in which your company is located and include that amount on the corresponding line-item on your invoice.

In the event your account is not satisfied in full within 30 days after receipt of your invoice, your account will be placed on hold temporarily and your office will be unable to purchase its imaging supplies from us. At that time, a courtesy reminder will be sent. Accounts that are delinquient for a period of more than ninety (90) days will be referred to a third-party collection agency.

In the event an account becomes past due, customers understand that interest shall be added to the past due balance at the rate of one and one-quarter (1.25) percent per month, which corresponds to fifteen (15) percent per annum, from the due date until paid, and that in the event payment is not made on or before due date, and an account is placed in the hands of attorneys and/or collection agencies, for collection or suit or the same is collected through probate or bankruptcy proceedings, an additional reasonable amount, not to be less than ten (10) percent of the amount past due, shall be added to the same as attorney's and/or collection fees.

Any litigation involving payment of accounts, jurisdictions, venues and lawsuits shall be proper in the appropriate state or federal district court located in Miami-Dade County, Florida.

Any checks that are returned by a customer's bank will be subject to a $30 fee. This cost simply covers the charge that our finanical institution levies on us. We make no money on returned check fees.

Our main office maintains on file invoices for all orders placed within the previous two (2) years. Copies of older invoices are archived and unfortunately cannot be retrieved. To request a copy of an invoice tendered within the previous two (2) years, please e-mail Lisa Decker at: admin@TheTonerCompany.com.