Customer Service

Last Modified: Monday, July 25, 2011

Here at The Toner Company, customer service is our top priority. Without you, our valued customer, we would not be in business. And without the referrals we continue to receive, we would not be able to grow our business and continue to offer lower and lower prices on the highest-quality products you need to run your office.

It is therefore imperative that we provide you with the friendliest, most knowledgeable, and most readily accessible team of account executives possible. We are here to serve you. So please, if there is ever a question or concern on your mind, don't hesitate to give us a call, send us an e-mail, or simply click the "Live Support" button found inside the top rail of every page of our website.

We will reply within one (1) hour to every electronic correspondence sent to our office Monday through Friday, between the hours of 8:30 a.m. and 5:30 p.m. ET. Any e-mail received after our office closes will be opened first thing the following business day.

You can reach us toll-free from anywhere in the contiguous United States by dialing: 866.618.6637.

We understand that consumers have a myriad of choices when it comes to purchasing goods and services in the twenty-first century. We want to earn your business and then retain you as a long-term customer. And we are fully aware that the only way to achieve that objective is to provide the most outstanding customer service possible. In effect, we want to serve as the model by which other imaging and office supply retailers seek to emulate.

When you call our offices, you can be assured that you will be greeted in a cheerful tone by an account executive who is eager and enthusiastic to help with whatever the reason for your call. We are grateful for your continued patronage and will make every effort to convey that appreciation in our demeanor and attitude during our interaction with you.

We pledge to listen carefully when you call and offer the most helpful solutions to your purchasing needs. Our relationship with customers never ends when an order is placed. We will always follow up to ensure that you order has arrived in a timely manner and that you are completely pleased with the goods your office has purchased.

We are never too busy for you and we will never make you feel as if calling us is a bother.

Everyone within our organization is trained and educated in the best and most thorough manner possible to ensure you always receive a level of customer service that is beyond reproach. We want to treat you the way we'd expect to be treated in turn: with courteousness, kindness, and compassion.

That's why we always "go the extra mile" when interacting with our customers. Ask us anything. In most cases, we'll be able to happily oblige. If not, we'll extend you the courtesy of a straight-forward response so you're not left guessing.

We know that it's much more beneficial for the viability of our organization to keep a customer than to attract a new one. That's why we treat every customers as if they were our only customer. We want you to not only continue purchasing your imaging supplies from us, but we also want you to tell your friends, family members, and colleagues from other offices about us. For information regarding our "Referral Awards," please click here.

Again, thank you for being part of the TTC family. We look forward to continuing servicing the needs of your office. If you have a concern, comment, or complaint that has not been addressed on our website, please send us an e-mail for the fastest response to:

Snail-mail can be addressed to our main office (please do not address any correspondence to any of our fulfillment centers) at:

    407 NE 2nd Ave
    Hallandale Beach, Florida 33009

We look forward to hearing from you soon.

One final word. If you'd like us to include your words of praise on our Testimonials page, please indicate somewhere in the body of your e-mail, "Okay to publish," and we'll post your e-mail, using only your first name, last initial, and city of residence, when we make our next quarterly update.